Knowledgebase: Partner Operations
Process for Adding Phones to Inventory & Assigning Inventory to Accounts
Posted by Tech Support on 31 October 2014 11:25 AM

Adding Phones to Inventory

When a phone is added to inventory, it will be availble to be assigned to an account. These steps are necessary to be able to auto provision phones. 

In order for our team to be able to add a phone to inventory, the following is required. Please open a new ticket requesting the addition of inventory with the required items for each phone being added:

  • Make or Brand of phone (Yealink)
  • Model of the phone (T38G)
  • MAC address of the phone (00:15:65:2F:B1:FA)
  • Timezone to use (Eastern: -5)


Assigning Phones to Accounts

With a phone in inventory, a phone can now be assigned to an account. This will join the phone to that account. Go to the Account that will be registerd on the phone (that has been added to inventory).

  1. Go to the Additional Info tab.
  2. Click on the IP Device link.
  3. From the new window, search by MAC address (without colons, ":").
  4. Click on the name of the device, which is also the MAC address of the device.
  5. You should now see the MAC address or device name in the IP Device field.
  6. Click Save or Save & Close. 

Auto Provisoning

Once the phone in inventory has been assigned to the account, it can now be auto provisioned. For this example, we will provide a link to adding the auto provisioning information for a Yealink T38G, however different makes or brands will have different methods to auto provision their phones.


Link to Additional Knowledgebased Article

Article on Yealink (T38G) Auto Provisoning: Yealink Auto Provisioning

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