Knowledgebase: Partner Operations
How to submit orders
Posted by Daniel Diaz on 16 June 2015 11:52 AM

Hello,

 

When submitting a new order, please note that there is ONLY 1 request type allowed per ticket.

If the customer has multiple providers you must open a ticket for each one that will be ported from.

If you are submitting a Port Request and/or would like for Support to create the customer for you, you must open the following tickets.

 

For DIDs:

Please use the following when submitting these requests

 

How to order DIDs by ticket

 

 

For LNP:

Please use the following when submitting these requests


A. Single Provider

New LNP Request: (Customer Name) (Type of service)

Examples-

New LNP Request: John Smith Local  

New LNP Request: John Smith TF

 


B. Multiple Providers

New LNP Request: (Customer Name) (Type of service) (Last 4 digits of the main DID of Provider A or B)

Examples-

New LNP Request: John Smith Local 1234 and New LNP Request: John Smith Local 4567

New LNP Request: John Smith TF 1234 and New LNP Request: John Smith TF 4567

 

LNPs will require 2 out of the 3 items listed below:

  • LOA
  • Recent Invoice
  • CSR - Customer Service Record (If Available)

***Local, TF and Smarterfax ports must be on their "OWN" LOAs and must be submitted in separate tickets

 

If you would like to know how to properly fill out an LOA please click on the link below

How to fill out an LOA

 


For Setups:

Please use the following when submitting these requests


New Customer: (Customer Name) (Location If Applicable)

Example-

New Customer: John Smith

New Customer: John Smith Main ST location

 

Update Customer: (Customer Name) (Location If Applicable)

Example-

Update Customer: John Smith

Update Customer: John Smith Main ST location

 

 

Setups will require 3 out of the 4 items listed below:

  • PBX Routing Sheet (For Hosted Customers)
  • Trunk Cut Sheet (For SIP Trunking Customers)
  • SOA - Service Order Agreement
  • Site Surveys

Update Routing And/Or Add Services will require:

  • Updated Version of the PBX Routing Sheet (For Hosted Customers) 
  • Updated Version of the Trunk Cut  Sheet (For SIP Trunking Customers) 
  • SOA - Service Order Agreement (If adding New Services)  

Requesting Provisioning assistance in creating or reviewing a customer will require:

  • The PBX Routing Sheet (For Hosted Customers) 
  • The Trunk Cut  Sheet (For SIP Trunking Customers) 
  • SOA - Service Order Agreement  

Scheduling time for assistance

  • From 10:30am until 12:30pm EST
  • From 12:30pm until 2:30pm EST we will be closed for lunch.
  • And from 2:30pm until 5:30pm EST

 

Sample Routing Sheet

 

***For new Setups, if any 1 of the 3 Items is missing the order will be kept on hold with a response requesting the missing item(s).

***Any request submitted without a pre-existing LNP Ticket will be kept on hold until a LNP is submitted.

 

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