Knowledgebase: Partner Operations
How to fill out an LOA
Posted by Daniel Diaz on 05 August 2013 09:02 AM

To properly fill out an LOA you will need the following items:

 

1. A Copy of the most recent Invoice.

2. Some Carriers provide what is called a "CSR" Customer Service Record.

    If you can obtain this documentation please do so.

 

Also, Please note that only one Type of service request is allowed per LOA

Thus meaning, any Fax related ports must be on its own Fax LOA

Any Local related ports must be on its own Local LOA  

Any TF related ports must be on its own TF LOA 

 

*Only an authorized contact on the account may fill out the LOA

 

When filling out the LOA you will be required to provide the following:

  • Company Name or Residential Owner Name
  • Authorized Contact
  • Authorized Contact Position
  • Billing Address
  • Service Address
  • The Loosing Carrier Name
  • Account #
  • The DID's that will be ported
  • Any Toll Free and Fax Lines must be on their own separate LOA
  • The Current ATN/BTN
  • Check yes if you will be leaving any DID's behind, Click Here for an example.
  • If yes, Which DID will be the New ATN/BTN
  • If there is space use the far right column to provide the remaining DID's with a Disco or Keep Active status

 

 

Attached is a Sample LOA that you may use as a reference.

 

If porting a GOOGLE VOICE DID please Click Here

 

Please see the link below on how to submit these orders after the paper work has been completed

How to submit orders



Attachments 
 
 loa.pdf (61.63 KB)
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