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Knowledgebase : Partner Operations
   

Outbound CID is queried by the provider receiving the call not sent by the calling provider. If the other provider offers CID w/ name they query the national CNAME database. Resellers can create an entry for their Customer at http://www.listyourself.net...
CC Staff members are an extension of the Resellers support team and have access to perform most moves, adds, changes, and deletes as needed for day to day operations. This allows the CC Staff member to add customers, manage existing customers settings a...
To properly fill out an LOA you will need the following items: 1. A Copy of the most recent Invoice. 2. Some Carriers provide what is called a "CSR" Customer Service Record. If you can obtain this documentation please do so. Also, Please note tha...
If you do not see a Rate Center you are looking for, you must open a ticket with 1 of the 2 samples as follows. Sample A Subject: DID Request Please provide me with X DIDs from Y Rate Center X = the amount of DIDs needed and Y = the Rate Center in...
Hello, When submitting a new order, please note that there is ONLY 1 request type allowed per ticket. If the customer has multiple providers you must open a ticket for each one that will be ported from. If you are submitting a Port Request and/or wo...
When porting over numbers you will be provided with carrier LNP Status Updates through what is known as a PON. A PON is a Purchase Order Number, which is a transaction ID Below are the statuses: Acknowledgement Pending Rejection Abandonment ...
With the code snippets below you'll be able to create a custom login form on any web page. Simply copy the applicable snippet and REPLACE WWW.MYWEB.COM WITH AN INVALID LOGIN PAGE URL HOSTED ON YOUR WEBSITE. Should the person trying to login provide in...
ADDING PHONES TO INVENTORY When a phone is added to inventory, it will be availble to be assigned to an account. These steps are necessary to be able to auto provision phones. In order for our team to be able to add a phone to inventory, the following ...
When making a manual refund on an Authorize.net charge please note that the refund most be for the exact amount of the charge. * Click on the CUSTOMER and go to E-PAYMENTS LOG (top menu). * Select a starting date and click SEARCH. * Find the CHARG...
3NG's Private Label VoIP platform offers its Partners a Sales Agent module that allows the Partner to assign the agent to a Customer record for tracking and reporting purposes. The Partner is then able to run reports on revenue generated by the Sales Ag...
When trying to calulate Usage Revenue Cost (Reseller), there are a few things needed. * Monthly usage, which may differ depending on the customer's usage for a particular month. * Account Charges, which are $5/month. Check your products' description...
The following is what a partial port would be considered _Example A_ The customer has 10 DIDs and will port 7 of them. If the customer is porting the ATN you must provide a New ATN Normally you would pick the DID lowest in count 13055550000 Porting...